Parties to the Agreement: This agreement is entered into between Yeşil Ev Restoran ve Masal Evleri Turizm Sanayi Ticaret Limited Şirketi (hereinafter referred to as the “Hotel”) and ................................... (hereinafter referred to as the “Guest”) regarding domestic hotel accommodation.
The parties acknowledge that this agreement constitutes an official offer, contains all conditions governing the paid accommodation service, is binding upon both parties and is published on www.abantyesilev.com.
1. SUBJECT OF THE AGREEMENT
1.1. Under this agreement, the Hotel is obliged to provide accommodation services at the Guest’s request.
1.2. By making a reservation by telephone, online or through another available channel, the Guest confirms acceptance of this agreement and acknowledges having been informed about the Hotel’s accommodation rules, reservation rules and applicable rates.
1.3. This agreement becomes effective when the Hotel confirms the Guest’s reservation request.
1.4. Reservation Method: The Guest may make a reservation by telephone, written message, the reservation form on the website, e-mail or an in-person application to the Hotel.
2. CANCELLATION, TRANSFER, CHANGES AND WITHDRAWAL
For cancellations or changes, the Guest must contact the support line or submit a valid reason through www.abantyesilev.com. The following rules apply:
- Except where the Guest documents, with an official report, the death or an illness of the Guest or a first-degree relative that prevents normal activity for ten days, cancellations or changes made 15 to 7 days before arrival are subject to 35% of the total amount. Cancellations or changes made less than 7 days before arrival are subject to the full amount. New Year periods, national and religious holidays, semester breaks, early-booking campaigns and promotional reservations may be subject to separate conditions.
- For discounted products purchased during an early-booking period, the Guest agrees to pay 35% of the total amount for cancellations or changes made up to 7 days before arrival and the full accommodation amount for requests made less than 7 days before arrival.
- If the Guest requests a date change for a discounted early-booking product, the new reservation will be calculated without the previous discount and according to the current list prices on the request date.
- The Guest may transfer the accommodation to another person up to 7 days before arrival. The transferring and receiving parties are jointly responsible for the remaining balance and any costs arising from the transfer.
- Requests to change a reservation will be considered only if submitted no later than 7 days before the service start date.
- No refund will be issued for an early departure requested after the accommodation or tour has begun.
- Changes and cancellations that do not require a deduction under this agreement may be made no more than twice. Further requests make the Guest liable for the full price of the relevant reservation.
3. PAYMENT
The full reservation amount is collected at the time of booking. Payments may be made in cash or by Visa and Mastercard.
4. REFUNDS
Any refund arising from a payment will be made to the card used for the reservation.
5. INVOICES
Invoices are sent to the billing address provided by the Guest during the reservation. If the billing address is left blank, the invoice is sent to the contact address. The Hotel is not responsible for failed delivery caused by an incorrect address, an unspecified recipient or the recipient not being present at the stated address.
6. CHILD DISCOUNTS
Child discounts apply when the child stays in the same room as a parent. The age declared by the Guest is used for reservations with children. If the age shown on the child’s identification at check-in differs from the declared age, the required change will be made after the Guest pays the price difference.
7. COMPLAINTS
The Guest must report any complaint in writing to an authorised representative while the service is being provided.
8. CHECK-IN AND CHECK-OUT
Regardless of arrival time, rooms are available from 14:00 at the earliest. On departure day, rooms must be vacated by 12:00 at the latest. Charges for extra food, beverages and services outside the booked package belong to the Guest. Valid identification must be presented at check-in.
9. FORCE MAJEURE
Adverse weather, road closures, terrorism, strikes or lockouts, risk of war, floods, fire, unforeseeable technical issues and similar events are considered force majeure. The Hotel may cancel accommodation when such circumstances prevent it from starting or continuing. The Guest is not entitled to compensation in these circumstances.
10. QUALITY OF SERVICE AND CONDUCT
If the Guest believes that the service is inadequate, the complaint must be submitted in writing to the Hotel representative during the stay. If the Guest breaches any provision of this agreement, the Guest agrees to compensate the Hotel for all resulting loss. If a guest behaves in a manner that disrupts the Hotel, the Hotel may require the guest to leave without a refund.
11. ROOM EQUIPMENT AND PERSONAL BELONGINGS
Rooms are deemed to have been delivered complete and without defects, and the Guest is responsible for damage to room contents. Requests for towel or linen changes and fault reports submitted by 21:00 will be handled the same day; later requests will be handled after 08:00 the following day. Guests are responsible for their personal belongings, and Hotel management is not liable for lost property.
12. PETS AND SMOKING
Pets are generally not accepted in rooms. Small, trained animals that will not damage the room may be accepted subject to Hotel approval. Smoking is prohibited in rooms and enclosed areas as required by law.
13. JURISDICTION
The courts and enforcement offices of Bolu have jurisdiction over disputes arising from this agreement.
14. ACCEPTANCE
This agreement consists of 14 articles and is deemed to have been read and accepted by the parties.